FAQ
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FAQ
Q: Are isilila products safe to use in the kitchen?
A: Yes! All isilila cleaning products are designed specifically for kitchen environments and undergo strict quality checks. They are safe and effective for everyday kitchen cleaning tasks such as countertops, sinks, stovetops, and cookware surfaces.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email so you can monitor your package directly through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@isilila.com with photos of the issue. Our team will quickly arrange a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed for shipping, changes or cancellations may no longer be possible. Please contact us as soon as possible if you need assistance.